Terms of service

Last updated: 9 November 2026

1. About these terms

These terms apply when you buy a dashboard build or related service from Dylan Bains trading as BrainDance Dashboards (“we”, “us”). Your quote (the “Blueprint”) and these terms together form our agreement. If they conflict, the Blueprint wins.

2. Scope

Before any work starts we agree a written Blueprint listing the modules, screens, data sources, users, integrations and power-ups included, the price, and the expected timeline. Work starts only after you approve the Blueprint in writing (an email reply saying you approve is enough). We build what's in the Blueprint. Anything not in it is extra work (section 5).

Early in the build we show you a working prototype so you can tell us quickly if anything isn't what you pictured.

3. Revisions

A round of revisions is a single, consolidated list of changes to the agreed Blueprint, sent within 7 days of us showing you the build. Revisions cover things like layout, wording, colours, chart types, ordering and small tweaks to how a module behaves. Each package includes:

4. Testing period and bug-fix warranty

After launch you get a 2-week testing period to use the dashboard with real work and report problems through the bug-report form. A bug is where something we built doesn't work as described in the Blueprint (for example a total that calculates wrongly, a button that does nothing, or a page that doesn't load on a supported device). We fix bugs free of charge during the warranty period shown above.

The warranty doesn't cover problems caused by changes made by anyone other than us, changes to third-party services (for example an app changing its API), incorrect data entered into the system, or unsupported devices or browsers.

5. What counts as extra work

• New modules, screens, reports or features not in the Blueprint.
• New integrations or data sources.
• Changes requested after the included revision rounds are used.
• Importing or cleaning data beyond what the Blueprint describes.
• Changes needed because a third-party service changed how it works.
• Training beyond the included walk-through.

We'll always quote extra work in writing and wait for your approval before doing it. Nothing is added to your bill without your agreement.

6. Payment

A 50% deposit (shown in your Blueprint) secures your build slot and is due before work starts. The balance is due when you've seen the finished dashboard working, before we send your download link. Payments are taken securely through Stripe; we never see your card details. Prices are in pounds sterling and are the total you pay.

6a. If you're not happy: refunds

• Before we start: if you change your mind before work begins, we refund your deposit in full.
• During the build: if you cancel after work has started, we keep the part of the deposit that covers the work already done and refund the rest.
• If we can't deliver the Blueprint: if, after using the included revision rounds and fixing any bugs, the dashboard still doesn't do what the agreed Blueprint describes, you don't pay the balance and we refund your deposit in full.
• Matters of taste (colours, layout, wording) are handled through the included revision rounds, not refunds.
• Refunds go back to the card you paid with, within 14 days of us agreeing them.

None of this affects your legal rights. If you're a consumer, digital content you buy must be as described, fit for purpose and of satisfactory quality.

7. Your responsibilities

You agree to provide the information, data and access we need in good time, to check the build when asked, and to make sure you're allowed to share any personal data you give us (for example your customers' details).

8. Delivery, devices and security

Your dashboard is delivered through a private download link that expires once you've downloaded it. It runs on your own PC or laptop. We'll confirm before we start that your computer (Windows or Mac version) is supported, and we can set it up with you on a short call. A phone or tablet app version is an optional extra, quoted separately. Nothing is kept online by us after delivery: data you shared for the build is deleted once the testing and update period ends (see our privacy policy). Keep your copy and any passwords private.

9. Ownership

Once paid in full, you own your data and the content specific to your dashboard. We keep ownership of our underlying templates, modules and code, and grant you a perpetual licence to use them as part of your dashboard.

10. Data protection

Where we process personal data on your behalf, we act as your processor and will: only process it on your instructions; keep it confidential and secure; use only reputable sub-processors; help you respond to data subject requests; tell you without undue delay about any breach; and delete or return it when our work ends. See our privacy policy.

11. Liability

Nothing in these terms limits liability that can't legally be limited. Otherwise, our total liability is limited to the amount you paid for the build, and we're not liable for indirect losses or loss of profit. Your dashboard is a tool to help you see your information; you remain responsible for business decisions, tax and legal compliance.

12. Cancelling

If you're a consumer buying at a distance, you have a 14-day right to cancel. If you ask us to start work within that period, you'll pay for work done up to the point you cancel. Your dashboard is made to your own specification; when we send your download link, we'll ask you to confirm you want it straight away and understand that this ends the right to cancel for the delivered dashboard. Business customers may cancel at any time by paying for work completed.

13. Law

These terms are governed by the law of England and Wales.